Q: Can I cancel my order?

Yes - if you need to cancel your order BEFORE shipping, GRIND will refund your purchase with a 3% transaction fee deduction . A refund can take up to 10 business days to be credited back to your account. Refunds will go back to the original payment card used to place the order, with no exceptions.

Question 1

Can I cancel my order?

Accepted Answer

Yes - if you need to cancel your order BEFORE shipping, GRIND will refund your purchase with a 3% transaction fee deduction. A refund can take up to 10 business days to be credited back to your account. Refunds will go back to the original payment card used to place the order, with no exceptions.

Question 2

Can the power of the pass be adjusted?

Accepted Answer

The GRIND Machine passing distance will be set to pass to the high school 3-point line (around 19 feet) without any adjustments. A shorter or farther distance can be achieved, just reach out to our Support team and they'll share the steps to make the adjustments.

Question 3

Does GRIND offer affiliate marketing / partnerships?

Accepted Answer

Yes, we do! If you're interested, please send your proposal to our CMO, Amry, at amry@grindbasketball.com, along with your social media handles for review.

Please note: Due to the high volume of inquiries we receive, not all requests will receive a response. If considered, you will hear back from us within 15 business days.

Question 4

What are the shipping options for the GRIND Machine?

Accepted Answer

We currently offer 3 shipping options for the GRIND Machine.

Standard Porch Delivery (Signature Required)

Standard Porch Delivery is our $99 shipping option that uses FedEx or UPS to ship your machine in two boxes 1 week. Both boxes require a signature upon delivery. If you prefer to remove the signature requirement, please email us at pv@grindbasketball.com immediately after placing your order. With this shipping method, the boxes may not arrive simultaneously. If only one box arrives, please check your tracking number for the delivery status of the second box. Please note that this method uses FedEx/UPS Ground, which involves hand transfers between drivers, unfortunately increasing the risk of damage.

Secured Pallet Delivery (Signature Required)

With our Secured Freight Shipping on Pallet, your GRIND Machine will ship in 1 week and be delivered as safely as possible. This method ensures that your machine arrives in perfect condition, as both boxes will be shipped together on one pallet. A signature is required upon delivery. If you prefer to remove the signature requirement, please email us at pv@grindbasketball.com immediately after placing your order.

Secured Pallet & Fully Assembled (Signature Required)

With our Secured Pallet & Fully Assembled shipping method, your GRIND Machine will be shipped fully assembled i 1 week and delivered with maximum safety. Our team will assemble and test your machine in-house before securing it to a pallet. This ensures that your machine arrives in perfect condition and ready to use. A signature is required upon delivery. If you prefer to remove the signature requirement, please email us at pv@grindbasketball.com immediately after placing your order.

Question 5

How does financing the GRIND Machine with Affirm work?

Accepted Answer

Explore financing options for your GRIND Machine with Affirm. Check eligibility and discover potential terms today!

We have partnered with Affirm to bring you the option to pay for your GRIND Machine over time. The terms and policies in place have been set by Affirm, for any questions regarding your agreement please contact Affirm customer support.

Please refer to the following information for more details!

What is Affirm?

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments.

Why buy with Affirm?

Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees.
The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you're approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.
You don't need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
You may be eligible for Affirm financing even if you don't have an extensive credit history. Affirm bases its loan decision not only on your credit score but also on several other data points about you.
Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.

What is required to have an Affirm account?

To sign up for Affirm, you must:

Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).
Not be a resident of Iowa (IA) or West Virginia (WV).
Provide a valid U.S. or APO/FPO/DPO home address.
Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.
Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.

How does Affirm work?

Affirm loan-application process steps:

At checkout, choose Pay with Affirm.
Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
To accept Affirm's financing offer, click Confirm Loan and you're done.

After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) process your order.

How does Affirm approve borrowers for loans?

Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number.
Affirm verifies your identity with this information and makes an instant loan decision.
Affirm bases its loan decision not only on your credit score but also on several other data points. This means that you may be able to obtain financing from Affirm even if don't have an extensive credit history.

Does Affirm perform a credit check? Does it impact my credit score?

Although Affirm performs a credit check when you apply for a loan, this won't impact your credit score. However, if you're approved and decide to buy with Affirm, your loan and payments may affect your credit score. Paying on time can help you build a positive credit history.

Why was I denied financing by Affirm?

The merchant has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm but isn't able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately, Affirm's decision is final.

Why was I asked to verify my identity?

If Affirm has difficulty confirming your identity, you may need to provide more information. Affirm uses modern technology to confirm your identity, including verifying your address or full SSN or requesting a photo of your ID. Affirm takes these steps in some cases to counter fraud and provide the most accurate credit decision they can.

Why was I prompted to enter my income?

Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. Your income gives Affirm additional insight into your ability to repay.

Why was I prompted for my checking account?

Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials---they are transmitted securely to your bank.

If Affirm asks you to link your checking account, Affirm won't be able to offer you credit if:

Your bank is not listed
You choose not to link your checking account
You don't use online banking
The username and/or password you provide is incorrect
*You're unable to successfully connect your checking account

Why is my bank not listed?

Although Affirm is continually adding support for additional banks, they aren't able to connect to every bank at the present time. We apologize for the inconvenience. If you're unable to connect your bank, you'll need to complete your purchase with another payment method.

Why was I prompted for a down payment?

Affirm isn't always able to offer credit for the full amount you request. In these cases, Affirm asks you to make a down payment with a debit card for the remainder of your purchase. The down payment amount can't be changed and must be made upon confirming your loan and before the loan offer expires.

Will I see how much interest I am paying prior to accepting my loan?

Yes! Affirm works hard to be completely transparent. You'll see the amount of interest you'll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you'll receive a rebate for any interest that hasn't yet accrued.

Why can't customers outside the U.S. use Affirm?

Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.

What are Affirm's fees?

The annual percentage rate (APR) on an Affirm loan ranges from 10% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Affirm does not charge any hidden fees, including annual fees.

Why is my Affirm interest rate so high?

When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

This APR calculator will give you an idea of how much interest you actually pay: https://www.affirm.com/apr-calculator/

When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.

How is interest on an Affirm loan calculated?

Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.

This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as "interest on interest," which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.

Making Payments and Refunds

How do I make my payments?

Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don't risk missing a payment.

Follow these steps to make a payment:

1. Go to www.affirm.com/account.
2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
3. Enter this security PIN into the form on the next page and click Sign in.
4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
5. Make a payment using a debit card or ACH bank transfer.

If I return an item, how do refunds work?

A refund will be posted to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.

If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments. We do not refund any paid interest.

How long does it take to get my money back in the event of a return?

A refund credit appears in your account within three to ten business days, depending on your bank's processing time.

Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?

You cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.

Am I able to obtain a refund after my purchase?

Refunds can be processed up to 365 days from the date your order is placed.

Question 6

Can I exchange my machine?

Accepted Answer

A machine can ONLY be exchanged if it is broken and cannot be fixed by the GRIND Team. It must also fall within the 1-year manufacturer's warranty period (2-year period if an extended warranty is purchased). Machine replacements are subject to additional costs. Please allow 10-14 business days for the replacement process. This excludes non-contiguous states and international customers

Please reach out to info@grindbasketball.com if you need to start a return process.

Question 7

Does the GRIND machine count/track made and missed shots?

Accepted Answer

The GRIND Machine does not keep track of made and missed shots.

Question 8

Can I do a payment plan for my purchase?

Accepted Answer

Absolutely! Our payment plan system is easy to use. You can find this option on the GRIND Machine product page before checkout, by clicking on the option ‘View sample plans’.

You may also be eligible for payment plans starting as low as $107 a month with Affirm. (What is Affirm?)

Question 9

When does the GRIND Machine ship if I order today?

Accepted Answer

Up-to-date shipping times are located on our product page.

To get more information regarding international shipping times, please contact our Support team at info@grindbasketball.com.

After your order has shipped, you will receive an email notification from our carriers, FedEx or UPS, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Question 10

Can I purchase a warranty for the GRIND machine?

Accepted Answer

Yes! GRIND offers a 1-year manufacturer's warranty on the machine. You can also purchase an extended 2-year warranty for additional coverage.

The 2-year extended warranty can be purchased at the time of checkout, or during the first 30 days after receiving your machine from here. Just use the same name and email address that you used when purchasing your GRIND machine.

Note: This only applies to customers in the Contiguous United States. Extended warranty is not available for purchase for noncontiguous states and international orders.

Replacement Parts for GRIND Machine:

If you are outside of your warranty period and you need to replace a part, you can buy it and pay for shipping.*

If you are within your warranty period, we will ship you new parts free of charge.* However, you must ship the defective parts back to GRIND.

*Depending on the availability of the part, this can take up to two weeks.

This excludes non-contiguous states and international customers. To initiate a return, please contact us at info@grindbasketball.com.

Question 11

Does the GRIND machine rotate automatically?

Accepted Answer

The GRIND Machine rotates manually and passes to 5 spots on the court (top of the key, free throw line extended, and both corners). There is a small lever on the base that is used to change spots!

Question 12

How much does the GRIND machine cost?

Accepted Answer

Please check out the GRIND Machine product page for up-to-date pricing. You may also qualify for payment plans starting as low as $107 a month with Affirm. The GRIND Machine does not operate on an app and does not require a monthly subscription.

Standard shipping for the GRIND Machine is $99 in the United States, however, shipping to Alaska, Hawaii, Canada, Virgin Islands, and Puerto Rico is available for an extra fee. Please contact us at info@grindbasketball.com to discuss. If you’re interested in a quote for international shipping, just send us an email at info@grindbasketball.com.

Question 13

What are our shipping policies?

Accepted Answer

You can take a look at our Shipping Policy here.

Question 14

Can I return my GRIND machine after I receive it?

Accepted Answer

If you want to return your GRIND Machine, please keep the following in mind:

If you're within 30 days after your Machine has been delivered, you'll be able to return your Machine. The GRIND team will schedule the pick-up with FedEx, and once it arrives at the warehouse and is inspected, the team will process the refund.

For international and noncontiguous states/territories purchases, GRIND does not, under any circumstance, process refunds, returns, or exchanges once shipped from the warehouse. This includes Hawaii and Alaska customers.

If a part of your Machine needs to be exchanged:

If it's been less than 100 days, the GRIND team will pick up the part that needs to be replaced and once it arrives at the warehouse, the new part will be shipped.

If it's been more than 100 days, the GRIND team will not pick up the part that needs to be replaced, but will send the new part right away*

*Depending on the availability of the part, this can take up to two weeks.

Disclaimer: Depending on the review and criteria from the Engineering team, a GRIND Machine or part can be picked up after 100 days, but this will be reviewed case by case.

RETURNING YOUR GRIND MACHINE

GRIND has a 30-day return policy that starts once your machine is delivered. The GRIND Machine can be returned within 30 days of receipt and must be repackaged in original packaging. Make sure to hold on to your original packaging, or an additional fee will apply to ship you new packaging materials.

Any GRIND Machine return will be charged $500 to cover return shipping and restocking fees. Please allow up to 5-10 business days to receive your refund after we have inspected your machine.

GRIND's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Machine Warranty.

We do not offer any refunds for Extended Warranties that you may have paid for when purchasing your GRIND Machine.

If your GRIND Machine is returned in damaged condition, with missing parts, or otherwise has signs of abuse, GRIND reserves the right to refuse a refund or to charge additional fees, at GRIND's sole discretion.

To initiate a return, please contact us at: support@grindbasketball.com

Question 15

Does the GRIND machine work with my goal?

Accepted Answer

The height of the rim must be 10 feet off the ground for the GRIND Machine to operate as designed. The Machine is also designed to work with backboards with a width of 44 inches and more, which includes the following standard backboard widths: High School, NCAA, NBA, and FIBA Regulation. The Machine works best with basketball goals that have space between the goal and the pole that holds the backboard up.

Question 16

Can I have my machine shipped out at a later date?

Accepted Answer

Yes, you can have your machine shipped out at a later date. Please email us at info@grindbasketball.com as soon as the order is placed.

Question 17

Can I still Return/Exchange my machine if I threw away the packaging?

Accepted Answer

All returns and exchanges require packaging for the carrier. If you do not have the original packaging, you will be charged an additional cost for us to provide you with packaging for pick-up.

Question 18

How do I store my GRIND Machine?

Accepted Answer

The GRIND Machine is designed to be stored laying flat. When stored, the Machine's footprint is 4’ in length, 1' 8" in width, and 2’ in height. The GRIND Machine cannot be stored in an upright position. If you are going to leave the Machine outside, make sure to use a waterproof bag cover to protect it from rain, snow, etc. The bag that comes with the Machine can be used to protect the Machine from dust and the wind.

Question 19

What are the dimensions and weight for each shipping box?

Accepted Answer

The GRIND Machine is shipped in 2 separate boxes. The upper box, which contains the netting system (Upper), is 46"x17"x8" and weighs 35 pounds. The lower box, containing the base (Lower) of the machine, will be 36"x17"x20" and weighs 95 pounds.

*Please note that one box may arrive before the other. Check your tracking # for the status of the second box.

Question 20

How can I start a return process?

Accepted Answer

If you want to return your GRIND Machine, please keep the following in mind:

If you're within 30 days after your Machine has been delivered, you'll be able to return your Machine. The GRIND team will schedule the pick-up with FedEx, and once it arrives at the warehouse and is inspected, the team will process the refund.

For international and noncontiguous states/territories purchases, GRIND does not, under any circumstance, process refunds, returns, or exchanges once shipped from the warehouse. This includes Hawaii and Alaska customers.

RETURNING YOUR GRIND MACHINE

GRIND has a 30-day return policy that starts once your machine is delivered. The GRIND Machine can be returned within 30 days of receipt and must be repackaged in original packaging. Make sure to hold on to your original packaging, or an additional fee will apply to ship you new packaging materials.

Any GRIND Machine return will be charged $500 to cover return shipping and restocking fees. Please allow up to 5-10 business days to receive your refund after we have inspected your machine.

GRIND's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Machine Warranty.

We do not offer any refunds for Extended Warranties that you may have paid for when purchasing your GRIND Machine.

If your GRIND Machine is returned in damaged condition, with missing parts, or otherwise has signs of abuse, GRIND reserves the right to refuse a refund or to charge additional fees, at GRIND's sole discretion.

To initiate a return, please contact us at: support@grindbasketball.com

Question 21

How is the GRIND shooting machine powered?

Accepted Answer

The GRIND Machine is powered only by a U.S.-standard electrical outlet (not battery-powered). In case you do not have access to an outlet, you can purchase a portable power supply that is compatible with the Machine - we recommend this one on Amazon, as the GRIND Team has tested it with the Machine, showing optimal performance results. On average, our tests showed that the recommended power supply lasts for about 1.5 hours, depending on the usage.

The Machine comes with a 6-foot, three-prong extension cord, but a longer cord may need to be purchased by a third party if your outlet is further away from this distance. We recommend at least a medium-duty, three-prong extension cord that is rated for outdoor usage.

Question 22

How many basketballs can the GRIND machine hold?

Accepted Answer

The GRIND Machine can comfortably use two balls in succession to reach 1,000 shots per hour.

To do so, we highly recommend shooting one ball first and waiting until that first ball reaches the funnel of the Machine. This gives the Machine a fair amount of time between passes. The Machine doesn't have a "stopper" to hold and time passes, so the time between each pass is dependent on how the ball is rebounded.

Question 23

Can I trade in my current machine for the new GRIND Machine 1.2?

Accepted Answer

GRIND Machine 1.2 Trade-In Policy

We are not offering trade-in options for the new GRIND Machine 1.2 at this time. If you own an older model of the GRIND Machine and would like to upgrade, you will need to initiate a return and purchase the GRIND Machine 1.2 separately. All returns are subject to our standard return policy. For details on our return policy, please visit our website or contact our support team.

Question 24

How much does the GRIND machine weigh?

Accepted Answer

The weight of the GRIND Machine is 110 lbs. It folds into a duffel bag, with two wheels for easy transportation and storage.

When transporting the GRIND Machine in your vehicle, it may require one additional person to assist with loading and unloading. For convenience, the netting system (Upper) can be removed from the base (Lower) to split the weight of the Machine.

Question 25

How much space do I need to use the machine?

Accepted Answer

The GRIND Machine has a standard pass to the high school 3-point line (about a 19-foot pass). To use all the 5 shooting spots available in the Machine (top of the key, both free-throw line extended, and both deep corners), you need a minimum surface area of approximately 20ft x 20ft (the more space, the better). Some of our customers have narrow driveways and can only use the top of the key as their pass spot, while other customers with wide backyards use the other passing positions. It all depends on the space available to you!

If the Machine arrives and you find that it passes too far based on your court set up, then you can reach out to us and our Engineering team will walk you through lowering the air pressure so the pass isn't as far.

Question 26

Is assembly required to use the GRIND machine?

Accepted Answer

We make sure to ship an instruction manual with every GRIND Machine, which includes steps for a small amount of assembly. We also have instructional videos on our official YouTube channel. If you have any questions, please reach out to our Support team at info@grindbasketball.com.

We also offer the White Glove Assembly service by partnering with LoadUp. It’s available for purchase on the GRIND Machine product page or through here. The White Glove Assembly service can be purchased anytime, as long as your GRIND Machine is still in the box. They will assemble your machine and remove any trash. Once you've purchased the service, you will receive an email with next steps.

Question 27

Is the GRIND machine vulnerable to weather?

Accepted Answer

Yes, the GRIND machine is built with electrical components that should be kept out of the rain/sleet/snow etc.

Question 28

Is there an age recommendation for using the GRIND machine?

Accepted Answer

The GRIND machine is safe to use for athletes 8 and up. We do recommend adult supervision for 8 - 13 year olds to make sure they understand and learn how to use the machine safely.

Question 29

What locations can the GRIND Machine pass to?

Accepted Answer

The GRIND machine rotates manually and passes to 5 spots on the court (top of the key, free throw line extended, both corners). There is a small lever on the base that is used to change spots.

Question 30

What size basketball can I use with the GRIND Machine?

Accepted Answer

The GRIND Machine works best with size 7 (29.5" men's basketball), and size 6 (28.5" boys/girls/women's basketball). Basketballs that are smaller than this will release from the machine at a much greater force than normal. We don't recommend larger basketballs, as they may get stuck in the funnel.

Question 31

Can I exchange the older model of the machine for the new one?

Accepted Answer

GRIND Machine 1.2 Trade-In Policy:

We are not offering trade-in options for the new GRIND Machine 1.2 at this time. If you own an older model of the GRIND Machine and would like to upgrade, you will need to initiate a return and purchase the GRIND Machine 1.2 separately. All returns are subject to our standard Return Policy. For more information on our Return Policy, please visit our website or contact our support team via email at info@grindbasketball.com.

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